Mammoth Resorts

Safety & Conduct

Mammoth Resorts works hard to provide a safe, consistent and fun mountain experience. We insist upon personal responsibility and respect for others, as well as our environment.

To ensure fun for all, irresponsible behavior such as rude conduct or gestures, defacing property and violating the standards below, is not tolerated and could result in losing your lift privileges.

Before visiting a ski area, it is recommended that you download that resort's mobile app, which has a quick-dial emergency button on the homepage (the red cross), then also add the resort's emergency number to your contact list:

MAMMOTH

Download Mobile App
In case of emergency, dial (760) 934-6111 


BEAR MOUNTAIN & SNOW SUMMIT

Download Mobile App
In case of emergency, dial (909) 866-2774

skier/snowboarder liability

skier/snowboarder liability


 

WARNING: Snowboarding, skiing, and other snow related activities contain numerous inherent risks that may result in personal injury, death, or property damage.

YOU ARE RESPONSIBLE FOR YOUR OWN SAFETY.
All guests and passholders must follow Mammoth Resorts' rules and "Your Responsibility Code."

USER ASSUMES ALL RISKS INHERENT IN THE SPORT.
Your Pass may be suspended or revoked without refund for failure to comply with rules, misconduct, nuisance, reckless behavior, or fraudulent use. Your Pass is non-transferable. Holder is bound by all Mammoth Resorts rules, the Release of Liability and Indemnity Agreement, and the Conditions of Use.

 

PASSHOLDER RELEASE OF LIABILITY AGREEMENT

All passholders must sign a Release of Liability Agreement prior to using your pass. You can sign your Agreement online, in person at a Mammoth or June Mountain ticket window, or at Bear Mountain or Snow Summit Guest Service Office.

New passes will not be issued, and renewal passes will not be reactivated for use unless we receive a current validly signed Agreement. One signed Agreement is required each year for every passholder (youth and child passes included, signed by a parent). All adult passholders will receive an email within 24 hours from Echosign requesting your electronic signature for your pass. The purchaser will also receive an email request for each pass purchased for children under 18. Please respond promptly to these requests. Adding echosign@echosign.com to your email address book or safe list will insure that you receive these important documents.

For direct inquiries regarding your liability release please contact 800.MAMMOTH or email releases@mammothresorts.com.

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NSAA'S "Your Responsibility Code"

NSAA'S "Your Responsibility Code"


 

We’re committed to promoting safety. In addition to people using traditional alpine ski equipment, you may be joined on the slopes by snowboarders, telemark or cross country skiers, and people with disabilities using specialized adaptive equipment, and others. Always show courtesy and be aware that there are elements of risk in skiing/snowboarding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Observe the National Ski Areas Association’s “Your Responsibility Code” listed below to ensure a great day on the hill.

  • Always stay in control, and be able to stop or avoid other people or objects.
  • People ahead of you have the right of way. It is your responsibility to avoid them.
  • You must not stop where you obstruct a trail, or are not visible from above.
  • Whenever starting downhill or merging into a trail, look uphill and yield to others.
  • Always use devices to help prevent runaway equipment.
  • Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
  • Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.

  • KNOW THE CODE. IT'S YOUR RESPONSIBILITY.

    This is a partial list. Be safety conscious. Officially endorsed by the National Ski Areas Association.
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    Snow Immersion Suffocation/Tree Well Safety

    Snow Immersion Suffocation/Tree Well Safety


     

    It's extremely important to keep snow immersion suffocation (SIS) safety top of mind. Please ski/ride with a partner and be aware of potential SIS locations. 

    A SIS/tree well accident can happen when a skier or snowboarder falls into a tree well or area of deep, loose snow and becomes immobilized and trapped under the snow, then suffocates. Falling headfirst is the most common position SIS incidents occur.

    The easiest way to avoid an SIS incident is to ski or ride with a partner and use extra caution when deep, loose snow exists - especially through the trees.

     

    • Ride with a partner
    • Avoid the base of trees when skiing and riding in deep snow
    • If you are going to fall attempt to do so feet-first
    • The deeper the snow, the higher the risk
    • Breathing becomes difficult when trapped under snow when the loose snow packs in around you. Without an immediate rescue, you can suffocate.
    • The rate of survival from an SIS incident is much lower when skiing/riding alone. Prevention of falling into a tree well or area of deep snow is extremely important.
    • If a partner is not there for immediate rescue, the skier or rider could die quickly from suffocation – in many cases, the time corresponds to drowning in water.

    During SIS hazard research experiments, 90% of the research participants could not rescue themselves. Skiing/riding with a partner is crucial as death from drowning can occur in the same amount of time it takes in water.


    Tree Wells:

    • A tree well is a depression that forms around the base of a tree that contains a mix of low hanging branches, loose snow and air.
    • Evergreen trees in particular (fir, hemlock, etc) can have large, deep tree wells that form when low hanging branches block snow from filling in and packing in around the base of the tree. These voids can be hidden from view by the tree’s low hanging branches.
    • There is no easy way to identify if a particular tree has a dangerous tree well around it by sight, therefore, treat all tree wells as dangerous.
     
     

      

    SIS/Tree Well accidents happen in ungroomed terrain.  

    • Most SIS/tree well accidents happen where there is a combination of deep powder and trees, exactly where a vast majority of powder hounds want to ski/ride. 
    • Staying on groomed runs can greatly reduce the risk of an SIS incident.
    • Big storms make for epic powder days, but they also make for some extremely dangerous SIS/tree well conditions.
    • The more fresh snow the higher the risk!
     
    SKI OR RIDE WITH A PARTNER!

     
    What to do if you do go down:
    • Yell or use a whistle to get your partners attention.
    • Do whatever you can to keep your head above the surface of the snow. Roll around, grab tree branches or the tree trunk, anything to keep from descending further. 
    • If possible, keep your feet below the level of your head.
    • If you become immersed: Make a space around your face and protect your airway/stay calm/trust your partner is on their way.
    • If possible, use your cell phone to call the ski resorts's hotline

      

    What to do if your partner does go down:

    • Don’t leave to get help – stay with your partner!
    • Evaluate scene safety for yourself.
    • Call for additional resources. Use a whistle or yell for assistance. If possible, call the ski area's emergency hotline.

     

    Immediately begin snow immersion rescue efforts:
     
    • Go directly for the airway, and make sure to keep it clear.
    • Do not try to pull victim out the way they fell in. Instead, determine where the head is and tunnel in from the side.
    • When tunneling directly for the airway, be careful not to knock more snow into the hole.
    • Continue expanding the tunnel to the airway until you can extricate the body. 

     

    Safety measures for ungroomed terrain:

    • Ride or ski with a partner and keep them IN SIGHT at all times.
    • Ski or ride in control.
    • Give tree wells a wide berth and look at the open spaces between the trees, not at them.
    • Skiers should remove ski pole straps.
    • Use common sense and look after one another out there.

     

    Carry Safety Equipment:

    • Transceiver/Beacon
    • Whistle
    • Probe
    • Avalung
    • Shovel
    • Cell phone with the ski area's emergency hotline on speed dial

    MAMMOTH: (760) 934-6111

    BEAR MOUNTAIN & SNOW SUMMIT: (909) 866-5766 x8209

    MORE INFO
    Kids on Lifts

    Kids on Lifts


     

    To make your visit as safe and enjoyable as possible, we strongly suggest that you take the time to review the following 11 Kids-on-Lifts Safety Tips with your children before they take their first chairlift ride.


    1. Your small child (defined as a child shorter than 51" to the top of their helmet) may be assisted by the lift operator unless instructed differently by their parent our guardian.

    2. A small child should not ride a chairlift alone.

    3. A small child should sit to the far outside of the chair next to the armrest for added security.  

    4. A small child not seated next to an armrest should be accompanied by an adult.

    5. When riding a fixed grip chairlift with your child (chairlifts that do not automatically slow down while loading and unloading), position them on the side next to the lift operator.

    6. If your child uses ski poles they should take the straps off of their wrists and hold them in the hand away from the outside of the chair while loading.

    7. Once they are ready they should quickly move from the Wait Here signs to the Load Board. They should remember "Boots on the board".

    8. As the chair approaches the load board your child should turn to the outside of the chair, reach back with their free hand, and grab on to the vertical pole. They should remember "Turn, reach, and grab."

    9. Your child should hold on to the vertical bar next to them all the way up the chairlift. They should remember "Hold on".

    10. Your child should sit all the way back in the chair with their back touching the back of the chair. They should remember "Sit all the way back".

    11. Your child should sit still until they reach the Unload Here signs. They should remember to "Sit still".

     

    Our qualified lift staff is there to assist with loading your small children as well as all guests.  Don't hesitate to ask them for any further assistance, if needed.


    KIDS ON LIFTS SAFETY TIPS
    Safety Reminders

    Safety Reminders


     

    STOP ON THE SIDE.

    MAKE A PLAN.

    SHOW COURTESY TO OTHERS.

    KNOW THE ZONE.

    STOP ON THE SIDE:  When your legs get tired, you need a break, or want to meet up with your group, do not stop in the middle of the run. Pull to the side of the trail and stop in a place where you can be seen from all directions to avoid being hit by downhill skiers/riders. When shredding in the terrain parks, make sure to clear yourself from the landing area and move away from the run out after you land your trick.

    MAKE A PLAN: Accidents can occur when skiers and riders find themselves on terrain out of their ability level. Before you head down the mountain, plan your route using a trail map. While traveling up the lifts, pay attention to snow conditions and the slope pitch below you to spot the trails and terrain parks that suit your ability level. When shredding in the terrain parks, make sure to check out the approach and landing of every feature before attempting it so you know how much speed and pop is required to hit it successfully.

     

    SHOW COURTESY TO OTHERS: It is your responsibility to avoid people downhill from you. Give all skiers/snowboarders at least 15 feet of space when passing them, and be prepared for sudden changes in their speed or direction. Show courtesy by shouting out what side you are passing them on. When shredding in the terrain parks, make sure the landing is clear and the person before you has cleared the landing area. Show courtesy by calling your drop before hitting any feature.

     

    KNOW THE ZONE. While on the hill, avoid collisions by giving others 15 feet of space on all sides. If kids are present, go slower and give them even more space. Know that skiers/riders can turn suddenly, so stay in control to obey the 15 feet zone.

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    Guest Standards

    Guest Standards


     

    The list of standards below is not exhaustive, but it includes the most prevalent behaviors that generate guest complaints, dissatisfaction and injury. These behaviors, depending on severity, may result in education or application of the “Three Strikes” program.

     

    • Ducking a roped closure for avalanche danger and/or other hazards. Mandatory 2 strikes plus 10 day suspension for passholders and/or referral to law enforcement for prosecution under California Penal Code section 602r.
    • Out of control skiing or snowboarding, or the inability to stop or avoid other people or objects. This constitutes a violation of “Your Responsibility Code”(see above on this page).
    • Reckless and irresponsible skiing or snowboarding, including knowing or blatant disregard for the safety of others, and/or showing a lack of concern for the consequences of one’s own actions.
    • Malicious, sudden stops that intentionally result in snow spraying other guests.
    • Excessive speed in slow zones, congested areas, and at the base of all lifts. The speed expected is relevant to how many people are on the run, the conditions such as visibility, and/or snow surface quality. As a general rule, your speed should match the flow of traffic. You should always brake your speed when entering a slow zone, congested area, lift or base area.
    • Jumping terrain barriers, slow fences and/or ducking of intersection flagging.
    • Improper or unsafe trail merging.
    • Failure to use a retention device. (We don’t require or check to ensure that each skier/snowboarder has a retention device, but you are responsible for a run-way ski or snowboard.)
    • Leaving the scene of an accident if involved in a collision (except to notify authorities or obtain assistance) is illegal and constitutes a violation of our policies. It may result in referral to law enforcement for prosecution under California Penal Code section 653i.  

     

    PENAL CODE VIOLATIONS

    The following are examples of conduct which are illegal under California law and/or are in violation of our Guest Standards. Engaging in any of these forms of conduct may result in disciplinary action under our “Three Strikes” program, and may additionally be the basis of a referral to law enforcement for prosecution.

    • Vandalism: Tagging, graffiti, defacing resort property (PC594)
    • Theft of resort or individual’s property
    • Fighting (PC415)
    • Drugs
    • Verbal or physical assault involving another guest or employee
    • Jibbing and, or bonking resort property outside of terrain parks
    • Public nudity or indecency
    • Hit and run skiing or riding (PC653)
    • Skiing/riding in a closed area or closed avalanche area (PC602r)
    • Malicious throwing of snowballs or other items resulting in bodily harm or property damage

     

    OFF-HILL CONDUCT

    The list of personal conduct standards below is not exhaustive, but they are the most prevalent behaviors that generate guest complaints and dissatisfaction.

    • Please avoid using profanity around others, in particular around families.
    • Please do not smoke in crowded public spaces such as lift lines or anywhere within a distance of 50 feet from building entrances or fueling operations. Smoking on chairlifts is not prohibited but we ask that you honor other guest requests concerning smoking.  
    • Please focus on loading procedures when in the maze and loading areas. Guests who exhibit impairment of motor skills from alcohol or other substances will not be allowed to board lifts.  This is for their safety and the safety of others. Alcohol consumption by guests is not permitted in lift lines and containers must be disposed of before the gantry or 30 feet from the load board.   
    • Please respect other guests and do not cut/duck into full lift lines/crowded mazes or in front of others, particularly during peak periods.
    • Please refrain from throwing snowballs or other items at individuals or property. In instances where bodily harm or property damage occurs from malicious throwing of snowballs, the guest may also be referred to law enforcement.  
    • Please do not litter on Mammoth Resorts property or Forest Service land.
    • Please do not use your cell phone beyond the RFID gates or 30 feet from the load board for your own and others safety. Please focus on loading procedures.
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    Three Strikes Program

    Three Strikes Program


     

    The “Three Strikes” program has been in place since the winter season of 2006-2007.

    We use a severity and escalation approach. Violations with mild severity will most likely result in education and a warning.  More severe violations will result in a ticket/pass punch. Relatively minor violations where the guest’s response escalates the situation may result in higher consequences. We track guests who receive multiple violations in order to educate and hold each person accountable.


    • 1st Violation/Strike: The guest is usually allowed continued privileges depending on their attitude and the nature of the violation.
    • 2nd Violation/Strike: Ticket holders will generally have their access revoked for the rest of the day without refund, and will be issued a minimum 24 hour suspension from further skiing or riding. Daily guests may be suspended for 10 days or more depending on their attitude and the nature of the violation. Pass holders will generally have their pass suspended for a minimum of 24 hours, but may be suspended for 10 days or more depending on their attitude and the nature of the violation.
    • 3rd Violation/Strike: Pass holders and daily ticket purchasers will be suspended indefinitely.  Management will reevaluate eligibility for future ticket and pass purchases anytime a guest receives a third warning/strike in one season.

     

    Three Strikes Matrix
    (This Matrix is for general guidance. Mammoth Ski Resorts reserves the right to impose disciplinary action other than as set forth herein.)

    1st Violation / Strike 2nd Violation / Strike 3rd Violation / Strike

    Off Hill Conduct
    Verbal Warning with continued ticket or season pass privileges 24 hour to 10 day suspension day/multi-day ticket or season pass Ticket or season pass revoked
    Responsibility Code Verbal Warning with continued ticket or season pass privileges 24 hour to 10 day suspension day/multi-day ticket or season pass Ticket or season pass revoked
    Penal Code 24 hour to 10 day suspension day/multi-day ticket or season pass Evaluate ticket or season pass revocation Ticket or season pass revoked
    Skiing/Riding in Closed Areas Day ticket revoked Multi-day ticket receives 24 hour suspension -Season pass: 2 strikes 10 day suspension Ticket or season pass revoked
    Collisions Day/multi-day/pass pulled for 24 hours or more 24 hour to 10 day suspension for season pass Ticket revoked 10 day season pass suspension Season pass revoked

    Lost Equipment
    Day ticket revoked 24 hour suspension day/multi-day ticket or season pass 24 hour suspension day/multi-day ticket or season pass Season pass revoked
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    NSAA Safety Tips

    NSAA Safety Tips


     

    The NSAA has tips for before and during your day on the hill.


    Tips for Prior to Hitting the Slope

    • Get in shape: Don't try to ski yourself into shape. You'll enjoy skiing more if you're physically fit.
    • Obtain proper equipment: Be sure to have your ski or snowboard bindings adjusted correctly at a local ski shop. You can rent good ski or snowboarding equipment at resorts.
    • When buying skiwear: Look for fabric that is water and wind-resistant. Look for wind flaps to shield zippers, snug cuffs at wrists and ankles, collars that can be snuggled up to the chin and drawstrings that can be adjusted for comfort and keep wind out. Be sure to buy quality clothing and products.
    • Dress in layers: Layering allows you to accommodate your body's constantly changing temperature. For example, dress in polypropylene underwear (top and bottoms), which feels good next to the skin, dries quickly, absorbs sweat and keeps you warm. Wear a turtleneck, sweater and jacket.
    • Be prepared: Mother Nature has a mind of her own. Bring a headband or hat with you to the slopes, 60 percent of heat-loss is through the head. Wear gloves or mittens (mittens are usually better for those susceptible to cold hands).
    • Wear sun protection: The sun reflects off the snow and is stronger than you think, even on cloudy days!
    • Always wear eye protection: Have sunglasses and goggles with you. Skiing and snowboarding are a lot more fun when you can see.

    Tips for while on the Slopes


    • Take a lesson: Like anything, you'll improve the most when you receive some guidance. The best way to become a good skier or snowboarder is to take a lesson from a qualified instructor.
    • ALWAYS SKI OR RIDE WITH A BUDDY: When skiing or riding in deep powder, it is often difficult to get up after a fall. It is especially difficult for snowboarders as their board can anchor them down. Ski Patrol states that it is imperative for skiers and snowboarders to use the buddy system in these conditions. Always arrange a meeting place when you get off a chair, such as the bottom of a chairlift, in case you do get separated. Ensure that the meeting place is close by in case your buddy needs help. If your buddy does not turn up, either search for them immediately or ask a Mammoth Mountain employee to assist you.
    • Warm-up: The all-important warm-up run prepares you mentally and physically for the day ahead.
    • The key to successful skiing/snowboarding is control: To have it, you must be aware of your technique, the terrain and the skiers and snowboarders around you. Be aware of the snow conditions and how they can change. As conditions turn firm, the skiing gets hard and fast. Begin a run slowly. Skiing and snowboarding require a mental and physical presence.
    • If you find yourself on a slope that exceeds your ability level: Always leave your skis on and side step down the slope. Snowboarders should keep their board on and sit low to the ground, using their edge to slow their sliding. In soft conditions snowboarders may take off their snowboard, have the leash around his/her wrist to prevent a runaway board, and walk down the hill.
    • Drink plenty of water: Be careful not to become dehydrated.
    • Curb alcohol consumption: Skiing and snowboarding do not mix well with alcohol or drugs.
    • Know your limits: Learn to ski and snowboard smoothly—and in control. Stop before you become fatigued and, most of all have fun.
    • If you’re tired: Stop skiing. In this day and age of multi-passenger gondolas and high-speed chairlifts, you can get a lot more time on the slopes compared to the days of the past when guests were limited to fixed grip chairlifts.
    • Your Responsibility Code: Always follow the seven safety rules of the slopes laid out in the Responsibility Code above.
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    NSAA Park Smart

    NSAA Park Smart


     

    Freestyle Terrain areas are designated with an orange oval and may contain jumps, take-offs, ramps, banks, fun boxes, jibs, rails, half pipes, quarter pipes, snowcross, bump terrain and other constructed or natural terrain features. Prior to using Freestyle Terrain, you are responsible for familiarizing yourself with the terrain and obeying all instructions, warnings and signs. Freestyle skills require maintaining control on the ground, and in the air. Use of Freestyle Terrain exposes you to the risk of serious injury or death. Inverted aerials are not recommended. You assume all risk.


    Start Small

    Work your way up. Build your skills.

    • If you are just getting into the park for the first time, or first time that day, start with small features and work your way up. If you aren’t sure about how to use a feature, build your skills first.
    • When starting out, look for small progression parks and features and then work your way up to medium or large parks and features. Freestyle Terrain comes in different sizes so make sure and start small and work your way up before going into larger parks.


    Make a Plan

    Every Feature. Every Time.

    • Every time you use freestyle terrain have a plan for each feature you are going to use.
    • Remember, your speed, approach and take-off will directly affect your maneuver and landing.
    • ATML
      When first inspecting the jumps consider the following elements of each jump:
      (A) The approach zone is for setting your speed and stance
      (T) The Take-off zone is for making moves that start your trick
      (M) The Maneuver zone is for controlling your style
      (L) The Landing Zone is for getting straight and riding away clean.


    Always Look

    • Before you drop. Before getting into freestyle terrain observe all signage and warnings.
    • Use your first run as a warm run and to familiarize yourself with the park layout and features
    • Remember that the features change constantly due to weather, usage and time of day so it is important to continue to inspect features throughout the day.

     

    Respect

    • The features and other users.
    • One person on a feature at a time.
    • Wait your turn and call your drop-in.
    • Always clear the landing area quickly.
    • Respect all signs and stay off closed features.
    • Remember that respect is important both in the park, and on the rest of the resort. So be smart when you are heading down the mountain or to the lift and save your best tricks for the park.

      

    Take it Easy

    Know Your Limits. Land on Your Feet.

    • Ride within your ability and consider taking a lesson if you want to build your knowledge, skills, and bag of tricks.
    • Stay in control both on the ground and in the air.
    • Remember you can control how big or small you take the feature by varying speed and take off.
    • Inverted aerials increase the chance of serious injury and are not recommended.

     

    YOU ARE IN CONTROL
    Don’t get in the backseat
    Control your speed
    Land on your feet
    YOU ARE IN CONTROL…

     

    To see Smart Style in action watch this video, courtesy of the National Ski Areas Association.
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    Uphill Policy

    Uphill Policy


     

    There is currently no uphill traffic allowed at Mammoth Resort Ski Areas.

     

    Sun Safe on the Slopes

    Sun Safe on the Slopes


     

    To ensure you have a safe and fun day on the slopes, remember these tips to protect you from the sun and its radiation. 

    • Wear pants, long sleeves, and gloves even on warm days.
    • Put on a hat or helmet that covers your ears.
    • Wear 100% UV protection goggles or sunglasses.
    • Apply generous amounts of SPF 30+ sunscreen on exposed skin every two hours.

    It’s not the heat of the sun that causes skin damage but radiation from the sun.

    What to look for in sunblock:

    • SPF 30 or higher
    • Broad Spectrum
    • Zinc Oxide, titanium dioxide or both

     

    Eye Protection
    Eye health is important for everyone. Skiers and snowboarders spend long hours on the snow which can increase your risk of eye health issues. Fortunately, wearing good quality sunglasses and goggles, that offer UV-protection are a great way to significantly reduce these risks. Below are several resources you can check out to learn more about the importance of wearing eye protection when you're enjoying the slopes.

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    Drone Policy

    Drone Policy


     

    Based on safety concerns for guests, employees, and resort property, as well as concerns for individual privacy, Mammoth Mountain, June Mountain, Snow Summit and Big Bear Mountain Resorts prohibit the operation or use of unmanned aerial systems (commonly referred to as drones) by the general public – including recreational users and hobbyists.

    Drone use is permitted only upon obtaining written authorization from Management. This prohibition includes drones used for filming or videotaping, as well as any drone used by media or journalists operating above or within any Mammoth Resorts boundary. Violation of this policy may result in loss of lift privileges and/or prosecution under applicable law. Please contact a resort representative in Administration if you have any questions.
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